Terms and conditions

Article 1

Ownership of the site and premises

The present General Conditions of Contract and Supply, in compliance with Legislative Decree No. 70/2003 and Legislative Decree 206/2005, regulate the sales services on the website www.tavoom.com and are concluded between the sole proprietorship "EDS DIGITAL" (from now on also "Company"), VAT No.: 11317980966, tax number and registration number. Business registration: BNRMNL93E15M052E, with registered office in Arcore (MB), e-mail: help@tavoom.com, and him/her (hereinafter also referred to as "User") who consults the pages of the website www.tavoom.com (hereinafter also referred to as "Site") and provides the services of electronic purchase of products on the same.

The Company and the User are also collectively referred to as the "Parties".

These General Terms and Conditions are binding between the aforementioned Parties and apply to all Users who purchase one or more products offered on this Site.

Users who use the services offered on this website acknowledge that they are aware of and accept these Terms and Conditions, and declare on their sole responsibility that they are at least 18 years old.

Except for mandatory legal requirements, for the purposes of these Terms and Conditions, you agree that all contracts, notices, disclosures and other communications transmitted by electronic means shall comply with the requirement of written form when required by law.

Article 2

Subject matter of the contract

The contract regulates and has as its object the sale of the products offered on the website.

These General Terms and Conditions are binding on the parties and relate to the purchase of products offered for sale on the Website.

The Company offers for sale through the Website products of various types, with a focus on useful items for everyday life.

In order to facilitate navigation on the Website, the products offered are divided into categories.

Article 3

Prices

The prices on the Website are clearly indicated and do not include VAT, as they are sold by the Company under a flat-rate scheme.

Shipping costs are included for all orders, regardless of their amount.

Prices may change over time, but they do not affect the price charged to the user at the time of purchase, nor do they give rise to new pricing rights for the user.

Exceptions to this are cases where the prices entered are disproportionate to the normal market value due to material errors.

Article 4

Method of purchase

In order to purchase the products referred to in Article 2, the User must add the selected products to the shopping cart, then enter his/her data for the shipment of the ordered products, accept these General Terms and Conditions and the Website's Privacy Policy, and make the payment within the terms provided therein.

The payment shall be made compulsorily as a lump sum using the methods offered on the Website, including payment by direct debit or credit card.

If the User chooses to pay by credit card, he/she must make sure that the issuing bank is authorized for web purchases.

The payment process is to be considered as a purchase offer.

The purchase is considered completed as soon as a corresponding e-mail is sent to the address provided by the user during the purchase process.

In case of problems with the purchase process and/or errors in the compilation of data, the User may write to the e-mail address help@tavoom.com. The Company will check compliance with the procedures described in the above points and will complete the purchase if there are no justified reasons.

In case of errors in the compilation, they must be reported within 24 hours after the payment, so that the Company can change the order according to the User's correction requests.

The concluded and terminated purchase contracts are stored telematically on special devices belonging to the company.

Article 5

Terms of sale and use of the websiteYour purchase implies full knowledge and acceptance of these terms and conditions.

There is no obligation between the User and the Company and, therefore, no purchase contract shall be deemed to have been concluded in the event of obvious and identifiable errors or inaccuracies in the completion of orders, attributable to both the User and the Company, such as, by way of example only and not exhaustive, errors or inaccuracies in relation to the User's data (including the delivery address provided) or in relation to the identification and/or selection of the Products and/or the corresponding quantities and/or price.The Company reserves the right to verify the accuracy of the prices of the products added to the shopping cart and ordered by the User prior to shipment, and reserves the right to cancel the order in the event of a pricing errorIn case of delivery difficulties to the address provided, the user will be notified to contact directly and find an alternative way of delivery of the product or receive a full refund of the amounts paid.The User agrees to indemnify and hold the Company and its suppliers harmless from any loss, damage, liability, adverse consequence or expense in any way related to any claim against the User arising out of the User's use in any manner of materials from the Site in violation of applicable law, the rights of third parties or the provisions of these Terms and Conditions.The User shall bear the sole and exclusive responsibility for all consequences (legal or not) that may result from the misuse of the products sold by the Company. The User cannot make any complaints, liability claims or claims for damages against the Company and its suppliers based on the provided service.The Company guarantees that the delivered products meet the legal requirements for use, reliability and durability.The User undertakes to check the product(s) upon receipt and, in case of one or more products not conforming to the order, to inform the Company within 14 days of receipt of the order via e-mail help@tavoom.com

Article 6

Shipping ordersProducts are shipped within a maximum of 3 business days from the date of purchase using "normal" shipping.Shipping is carried out by various carriers, and the customer has the option to view the tracking of his package on the website or otherwise request a tracking code for his package by writing to help@tavoom.com.Shipping costs are included for all orders, regardless of their amount.

Article 7

Right of withdrawalThe Parties mutually agree that there is no right of withdrawal if the User is not a consumer.

The User/Consumer may exercise the right of withdrawal within 14 days from the date of purchase by writing to the following email help@tavoom.com.The User declares that he/she waives the right of withdrawal in relation to the purchase of the Products:- Custom-made or clearly customized products, once payment has been made and production has begun, as regulated by Article 59 letter c of Legislative Decree No. 206 of 2005;- the supply of goods that may spoil or expire quickly, as regulated in Article 59 letter d of Legislative Decree No. 206 of 2005;- the delivery of sealed goods that are not suitable for return for reasons of hygiene or health protection and have been opened after delivery, as regulated in Article 59, letter e of Legislative Decree No. 206 of 2005.In all other cases, the relevant notice must be sent before the end of the 14-day period in order to exercise the right of withdrawal.If the User has chosen to receive the products requested in a single order in several deliveries, the period for exercising the right of withdrawal shall start from the delivery of the last product. Within 14 days from the date of the withdrawal notice, the User must return the product by registered mail or traceable shipping to the address provided by the Company.The User is responsible for shipping costs resulting from the withdrawal.Upon receipt of the Product by the Company, the Company will make the refund through the payment method selected by the User at the time of the order.Finally, it should be noted that the User is not entitled to withdraw in the following cases:The delivered products were subjected to abnormal circumstances;
The buyer has not used the product in a prudent and careful manner;
The occurrence of circumstances beyond the control of the Company, such as damage due to force majeure or caused by the carrier during transportation.

Article 8

Obligations of the companyThe Company shall not be liable for any damage that is not a direct and immediate consequence of the breach of the Contract.The Company is not liable in any way for the fulfillment of obligations to third parties who may offer commercial guarantees related to the products offered for sale on the Website.The Company reserves the right to block access to the Website in the event of a breach of the applicable legal provisions and/or of these Terms and Conditions.In addition, the Company shall not be liable in case of delays or non-fulfillment of contractual obligations, as well as delays, malfunctions or interruptions of the Website, if one or more of these problems are due to unforeseeable circumstances or force majeure.(Among the causes that may lead to an interruption, delay or other non-performance of contractual obligations for which the Company is not responsible, the following are only examples and NOT exhaustive: Disruption of telephone and/or power lines and/or the Internet network; disruption of software, hardware and/or hosting services; interruptions and/or suspensions due to legal provisions, even of an exceptional nature, or due to actions of Italian or foreign authorities; due to tampering or interference by third parties with the services or equipment used by the Company in the production phase of the Products; due to improper use of the Platform by the Users; due to malfunctioning of the connection devices used by the Users; due to non-conformity and/or obsolescence of the devices or programs used by the Users; due to malfunctioning of the Services, loss of data, accidental disclosure of personal or sensitive data not due to the conduct of the Company and any other type of damage caused by attacks by hackers, thieves, hackers and/or viruses).

Article 9

Privacy PolicyThe information and regulations regarding the processing of personal data by the Company can be found on the Privacy Policy page, located in the footer of the home page of the Website.

Article 10

Language, applicable law, dispute resolution and jurisdictionThese General Terms and Conditions are written and translated in Italian.Without prejudice to the rights available to consumers, the Court of Monza shall have exclusive jurisdiction over any dispute.The user/consumer who is habitually resident in the European Union may benefit from the additional protections provided by the mandatory regulations of the country in which he resides.The user/consumer has access to an online dispute resolution platform prepared by the European Commission, which can be accessed via the following link: https://ec.europa.eu/consumers/odr/.

Article 11

Links to external websitesThe links and references to external websites provided by the Law Firm are for information purposes only.The Firm cannot accept any responsibility for the use of external websites.The inclusion of external links does not imply any connection with them, nor any responsibility for the proper handling of data in accordance with the Privacy Policy or other information provided by the user/client on external websites.

Article 12

Duration and amendmentsThese Terms and Conditions shall remain valid and effective until modified and/or amended by the Company.Any changes to these Terms and Conditions will be effective and binding on you from the date they are posted on the Website and will apply to sales made from that date.Changes to these Terms and Conditions resulting from the need and/or updating of regulations will be published on the Website to inform the User thereof.

Article 13

Final clauses

The clauses that for any reason shall be considered null and void and/or ineffective, in whole or in part, shall not affect the remaining provisions of this contract, which shall remain valid and effective between the parties.The Company may, at any time and without notice, disable the User's access to the Website or suspend the sale of Products if the User fails to comply with one or more of these clauses of the Contract or intentionally breaches this Contract through misconduct, without the User being able to claim damages and/or compensation of any kind and/or reimbursement of any amounts.In the event of the User's breach of this Agreement, the Company's failure to exercise its right to act shall in no event constitute a waiver of its right to act.

Article 14

Notifications and complaintsAll notifications and/or any complaints from the Customer to the Company shall be sent to the e-mail address help@tavoom.com.